Privacy Policy

Camping au Bord de la Mer values the protection of the personal information of its visitors, clients and website users. This policy explains what information we may collect, why we use it, how it is protected, how long it is retained and what your rights are.

1. Application Of The Policy

This policy applies to personal information collected as part of our activities, including when you:

• visit our website;
• fill out a contact or reservation form;
• communicate with us by email, telephone or messaging;
• make a reservation or request information;
• stay at the campground;
• subscribe to a newsletter or promotional communication, where applicable.

2. Personal Information Collected

Depending on the nature of your interaction with us, we may collect the following information:

Identification and contact information
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• first and last name;
• email address;
• telephone number;
• mailing address, if necessary.

Reservation-related information

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• dates of stay;

• type of site or accommodation requested;
• number of people;
• vehicle information, if necessary for managing the stay;
• special requests you choose to send us;
• reservation and stay history.

Payment and billing information

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• information required for billing;
• payment confirmation;
• transaction details.

We do not store full credit card numbers on our systems when payments are processed through a secure payment solution.

Communication-related information

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• content of messages sent by form, email or any other means of communication;
• communication preferences;
• subscription or unsubscription to promotional communications, where applicable.

Technology-related information

―

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• device type, browser and operating system;
• pages viewed;
• date and time of the visit;
• connection cookies, also known as cookies.

3. Use Of Personal Information

We use your personal information only for specific and legitimate purposes, including to:

• process reservation requests;
• confirm, modify or cancel a reservation;
• communicate with you before, during or after your stay;
• provide the requested services;
• manage payments, invoices and client files;
• respond to information or support requests;
• improve our website, our services and the client experience;
• send promotional communications, when you have consented to them;
• comply with our legal, tax or administrative obligations;
• ensure the safety of our clients, facilities and activities.

4. Consent

By sending us your personal information, you consent to its collection and use for the purposes set out in this policy.

You may withdraw your consent at any time, subject to applicable legal or contractual obligations. However, withdrawing consent may limit our ability to provide certain services to you, such as managing an active reservation.

5. Cookies And Measurement Tools

Our website may use cookies to facilitate browsing, improve site functionality, measure traffic or understand how our pages are used.

Some cookies are necessary for the proper functioning of the site. Others, such as statistical or advertising cookies, may require your consent before being activated.

You can manage or disable cookies through your browser settings. Refusing certain cookies may, however, limit some site features.

6. Disclosure To Third Parties

Personal information collected by Camping au Bord de la Mer is not shared with any third party.

It is used internally only, for the purposes set out in this policy, unless disclosure is required by law, by a competent authority or with your explicit consent.

We do not sell, rent or trade your personal information.

7. Retention Of Personal Information

Personal information is retained only for as long as necessary for the purposes for which it was collected.

The maximum retention period for personal information is 8 years, unless a different period is required or authorized by law.

When the information is no longer necessary, it is securely deleted, destroyed or anonymized, where permitted by law.

8. Security Of Personal Information

We implement reasonable measures to protect personal information against loss, theft, unauthorized access, misuse, disclosure, modification or destruction.

These measures may include, as applicable:

• access limited to authorized persons;
• passwords and authentication measures;
• secure hosting;
• IT protection tools;
• backups;
• internal procedures for managing personal information;
• awareness among persons with access to the information.

Despite these measures, no method of electronic transmission or storage is completely risk-free.

9. Privacy Incident

If a privacy incident involving personal information occurs, we will take reasonable measures to limit the risks and correct the situation.

Where required by law, we will notify the persons concerned as well as the Commission d’accès à l’information du Québec.

10. Your Rights

Subject to the limits provided by law, you may:

• request access to the personal information we hold about you;
• request the correction of information that is inaccurate, incomplete or ambiguous;
• withdraw your consent to certain uses;
• request the deletion of certain information, where possible;
• ask a question or file a complaint regarding the protection of your personal information.

To exercise your rights, you must contact the person responsible for the protection of personal information.

11. Person Responsible For The Protection Of Personal Information

The person responsible for the protection of personal information for Camping au Bord de la Mer is:

Mr. Ian Bruneau
President
Camping au Bord de la Mer
Establishment No.: 201891
Address: 173 Rue Notre Dame E, Cap-Chat-Est, QC G0J 1G0
Email: info@campingauborddelamer.com
Telephone: (418) 809-3675

12. Modification Of The Policy

We may modify this privacy policy to reflect changes to our practices, services or legal requirements.

The most recent version will be published on our website with the last updated date.